|Jeff||Ken was very good, and explained things so that kids could understand also.|
|Susan||What we thought would be a very difficult meeting was, from the moment we walked in the door, a simple, but sad decision. Ken McKenzie and staff could not have been more comforting. Thank you!|
|Bill||Thanks for the card. I had to smile. Something strange about a mortuary wishing one a longer life.|
|Linda||I was very pleased that you did the paperwork regarding arranging the receipt of funds from the VA to help with my costs. We also had a celebration of life service for Chris. Thank you for all the help. It is very had to loose a son.|
|Anonymous||Everyone who I talked to did a great job in helping me with all the things that needed to be done to get my cousin cremated and her ashes sent to Wisconsin. Thank you!|
|Monica||Just a huge thank you to you all at McKenzie’s. You made all my arrangements for my mother so perfect. I could not have done it without all the staff’s help. I am beyond grateful for making my family and I feel so welcomed. I never felt rushed or pressured. All of the staff were very supportive and caring. I will always recommend McKenzie’s!|
|The McFaughen Family||
Dear Mckenzie Mortuary,
|Everett & Diane||Dear Mckenzie Mortuary,
Immediately after sitting with Ken, we knew we were in the right place! This was a very unexpected and tragic event to plan, and Ken made it all the much easier. By Ken asking questions about us, my mother, and about what we wanted, he helped make the decisions about all the final arrangements seamless. Ken’s warm personality showed through; he lightened up the sadness and we felt very relaxed with him. Most importantly, after hearing about all the events leading up to my mother’s passing, Ken’s recommendation for getting an autopsy saved us much time and money, as things began to unfold after we got home. His recommendation of a lawyer, who was kind enough to say he couldn’t handle the case, but recommended someone who could, made things so much easier too.
All of that being said, Ken not only was a professional to the highest degree, but he showed a softer side to us, especially when we were at a low point. He helped in any way he could. I can’t say enough. I thank you and all of your staff, including Sande at the front desk so much for everything you did.
|Cal-State Long Beach 2017 Spring Session Death and Dying Class||
Mr. McKenzie, it was truly an honor to visit your mortuary. This was an experience that I will remember for a lifetime. I have often struggled with the idea that we all will die. Your statement that the body is a “shell” really helped me view death in a more realistic and positive way and I thank you. Continue to do a wonderful job serving the community and making the end of life more pleasant.—Anita
|Denise||Ken, I want to thank you and your staff for going above and beyond for my father’s service. I am forever grateful for the way you and your staff conducted his final day to rest in peace. He would have been very proud how smooth and professional everything was handled. I wish you and my father would have come in contact many years ago. I feel he would have had an impact on you. At his service I saw what you had accomplished with just a few pointers he had given you. He was very old-school and it was always the families who came first. I feel in my heart that no one will ever be able to fill my father’s shoes. He was one-of-a-kind. He will forever be missed. Thank you again, as no words can express what you did for my father.|
|Cal-State Long Beach 2016 Spring Session Death and Dying Class||Ken, thank you for sharing this unique experience and knowledge.—Rosa
Thank you for taking the time to show us around. You are a ray of sunshine in the sometimes dark profession. Thank you for doing one of the most important jobs we need.—Vanessa
Thank you for such an incredible opportunity. Thank you for sharing your experience and thoughts with us.—Andrea
Thank you for your partnership in this course. Not many would be so open to share their time and experiences with us.—Tammy
Thank you very much for your time and your answers. Also, I appreciate you sharing your experiences about embalming.—Derik
Thank you for your generosity, and sharing this part that goes behind the scenes. I appreciate your personality!—Antonio
Thank you for your time, your humor and knowledge. Thank you for the work that you do!—Aliza
Thank you for taking the time to educate us about your profession. It was a unique and very informative experience.—Nayely
Thank you for taking the time to share your experiences, knowledge and amazing sense of humor with all of us! I learned so much and am now feeling more comfortable speaking about death.—Rosemary
We’d like to use this opportunity to thank you very much for allowing us to visit your mortuary. Your contribution to our learning, generosity and willingness to teach us are appreciated very much beyond our words. We have learned so much from you and your very valuable experience which we cannot have in our classroom setting. Again, thank you with great appreciation.—Cleo
Thanks for educating us on the process after death. I learned a lot and admire the work that you do. Thank you for opening your doors to our class.—Marissa
Thank you for your time and for educating us about the process after death.—Joanne
|Vicki||The twins that helped at the service and gravesite were thoughtful, helpful and supportive. Ken was at the planning meeting and the followed up calls were fantastic.|
|Lori||My dad was a veteran and I truly appreciated all of the extra help needed with processing the documents. You guys made everything go so smoothly and it did not go unnoticed. Thank you, so much!|
|Briscia||Thank you for all of your service. We truly feel that you felt our needs and didn’t try to make us feel uncomfortable with our financial situation. All of you were caring and very sincere. In the future, we will recommend our friends and family to you.|
|Larry and Kim||Ken McKenzie’s guidance, suggestions and personal attention to detail are much appreciated. His sense of humor helped us through a tough time and he made the entire experience as painless as possible. Thank you again, Ken!|
|Anonymous||Thank you for your kind professionalism and well-placed humor!|
|David||I want to give special thanks to the gentleman who picked up my mother after she passed. He was professional and handled my mother in a very dignified manner and I will always remember him and McKenzie because of his actions. I only wish I knew his name. His actions gave me great comfort at a time when I most needed it. Thank you!|
|Anonymous||Our family has used your services three times, and I have done pre-planning as well. Everyone is compassionate and kind. Things are thoroughly explained and costs are reasonable. It’s about the people, not the money!|
|Cynthia||Thank you for taking charge when I was unable to make decisions. I appreciate your light, but caring manner.|
|Dave, Janet and Ken||Thank you for taking such wonderful care of our mom. With much appreciation and respect, thanks again.|
|Anonymous||Dear Ken, thank you very much for offering the best possible service throughout this difficult time. Your kindness, understanding and willingness to adjust to constant changes meant the world to me. You have made a devastating situation bearable. I was wary of seeing my dad in a coffin, but you made him look just the way he did when he was alive.|
|Joshua||We can not be thankful enough with your services through this difficult time. Not only were you there to answer our questions and concerns, but you were also our guide into what questions to ask and what to say in Mexico as well. Ken, you are amazing at what you do because we can tell you do it with your heart and soul.|
|Evett||Ken is amazing. Having never planned a service or lost a parent, this was a totally new experience. Ken made everything simple and easy to understand; not to mention he’s funny as heck! My whole experience was amazing and I appreciate everyone’s assistance.|
|Michelle||I’ve been meaning to write to you. My road has been a very curvy one but, I’m doing better now. You created a wonderful showing of John Solone and I was very pleased how peaceful he looked. I’ve never seen work like yours. You are an incredible person and artist. I was afraid to see him, but it worked out. It was good for me to see him. Thank you!|
|Family of Duaine Hove||Thank you so much for all your help getting Duaine to Arlington. It was his dream and one of his duties in the Navy was to escort the remains of our service men to Arlington, so this had special meaning to all his family. We all are very appreciative of all McKenzie has done to help us at this difficult time. Arlington’s attention to detail was flawless and beautiful. It has been definitely decided when my time comes you will be handling my cremation and making arrangements for Arlington.|
|Karen, Janet, Barb and Susan||We just wanted to drop you a note and let you know how truly thankful we are. Also, we really want you to keep doing things for us. Thank you for loving us as much as we love you. You have made each of us laugh at a time when there would be rivers of tears; this rings out how bonded together we are as a family and you have tied the knot. Thank you!|
|Cal-State Long Beach 2016 Fall Session Death and Dying Class||Once again, your presentation was awesome! Thank you again and talk to you soon!—Steve
Thank you so much for allowing our group to come spend time with you and get a glimpse at what you do. The love and compassion, attempt at understanding, attention to detail and genuine care that you put into the services you provide was so obvious to everyone in the room. Thank you again for this opportunity—Rachel
Thank you for giving our class a tour of the mortuary and also for letting us observe the embalming process. I enjoyed hearing about your experience in the field and how passionate you are about what you do. I am glad that I was able to go on the visit. I learned so much and shared with my family all that I learned.—Nancy
Thank you for taking the time to share your work with us. It was very informative and it will help me educate my clients on after-life planning.—Eunice
Thank you so much for sharing your knowledge and wisdom. You have made me much more comfortable personally and professionally in addressing the topic of death.—Carolyn
Thank you for taking time out of your busy schedule to help us understand the embalming procedure and so much more.—Rebecca
Thank you so much for letting us see and experience a taste of what you do. It was very informative and interesting and really changed my mind on what mortuaries are like. Thanks for the free book regarding what a “disaster pouch” was.—Kirsten
Thank you for sharing your story and your profession with the class. I enjoyed your sense of humor and the way you honor the dead!—Iona
I really enjoyed that you were blunt and authentic with us. It was so refreshing to hear you speak from the heart and use profanity appropriately. This is a very difficult topic for me to think about and you made it accessible to me in a way others have not.—Alex
Thank you very much for welcoming us into your mortuary. It was a very informative visit. I appreciate your humor and your personality!—Ashley
Thank you so much for being open and honest with our class. I was so nervous leading up to coming because when I am faced with anything sad, uncomfortable or traumatic, my natural defense is to laugh. Your sense of humor and honesty made me feel at home and comfortable. You are truly one of a kind and your heart is amazing.—Taleen
Thank you so much for taking time out of your busy schedule to meet with our class. Your humor and comfort with death helped me feel so much more at ease surrounding death. You made the experience very positive.—Janie
Thank you for taking the time to experience such a life changing moment with us. Your humor made it easier to talk about death and we thank you for that.—Allen
I just wanted to thank you for educating me regarding your mortuary and services. I now feel like I can help others and you also work up an interest in me as I am interested in anatomy.—Marlene
Thank you for a memorable experience. You definitely changed my stigma on morticians. I wished I learned the information beforehand. I admire your passion and especially your wonderful personality. Thank you for doing a job that you love and most people avoid.—Tammy
Thank you for your hospitality and kindness shown to our class last Monday. It was definitely an experience that I will never forget! Your humor was refreshing to hear.—Del
Thank you for allowing us to come into your mortuary. It was a very fulfilling experience that will always remain with me.—Sophia
I wanted to thank you for opening up your facility to us. I enjoyed your story, presentation, the tour and up-close and personal relationship with the deceased. I was so excited to see what goes into preparing for the funeral service. I’m a science geek and was a former pre-nursing student. I had flashbacks of my time in my classes spending endless hours volunteering. Thank you for the wonderful experiences and I hope I may keep in contact with you. I enjoyed it all and I was so ecstatic to tell others of my experience.—Sophia
I want to thank you for sharing all your wisdom and personal stories about why you entered the mortuary business. If I were ever told that I would be witnessing an embalming, I have to say I am so grateful for the opportunity to learn so much during this visit.—Kristine
I must share with you that from the beginning of the semester, the mortuary visit was the class I was most excited to go to. I wasn’t sure what to expect, but your presentation was more than what I could’ve asked for. I appreciate your time and all that you shared with us.—Sandra
Your use of profanity was so cool! That really helped me relate to you! Thank you for sharing your personal story and making us laugh so much! I almost forgot we were at a mortuary at one point. This trip is something I’ll remember for the rest of my days.—Becky
I just wanted to express my appreciation and gratitude for your time, knowledge and your thoughtfulness during the mortuary visit. I can easily see how passionate you are about this field as any professional should be. Your sense of humor in collaboration with your gentle manner is something that I enjoyed. Thank you very much.—May
Thank you for the great learning experience! You’re 100 percent authentic. Thank you for supporting our community—José
Thank you so much for having us at your mortuary. I can honestly say that I learned so much! But what impacted me the most was the way you do your job with so much love and detail. I love how you make everything so special and unique for your clients and how you invite them to take pat of the process every step of the way. You reminded me how important it is to never lose our heart in our work and to always be considerate and caring, no matter how many times we feel like we’ve encountered the same situation. I believe I will go to McKenzie Mortuary for my own self and family sometime in the future.—Diana
Thank you so much for having us at your mortuary. This experience really helped me so much to be more comfortable with death. For some reason, I felt less anxious about passing away some day after I heard your talking. You are great!—Liliana
Thank you so much for inviting us to your mortuary and providing such an educational experience. The work you do is so difficult and meaningful. The families you assist are fortunate to have a mortician as compassionate, genuine and caring as you. You have opened my eyes to the profession and I am very grateful for it.—Ernie
Thank you for opening your doors to us and allowing us to experience an embalming. This experience has and will forever shape my life and the way I view death. Thanks to you, I am more comfortable with the topic of death, and mortuaries no longer scare me. I feel greatly empowered and comfortable with sharing my experience with family and friends as well as colleagues. My exposure to a mortuary has reassured me that working with older adults is definitely the demographic I want to work with once I graduate with my MSW.—Maria
Thank you very much for opening your doors to us and allowing us to learn from you and the embalming process. I respected your genuine personality and professionalism. Your humor made us all feel very at ease and comfortable to ask questions. I will always remember that experience and hope you continue to allow future social workers to visit your mortuary.—Dawn
Thank you for the generosity of your time and showing us around your mortuary business last Monday. The information you shared will help me as a future social worker. Thank you for your generous service to the city of Long Beach.—Elizabeth
Thank you for speaking to us and showing us your beautiful establishment. Personally, I’d like to thank you for your honesty and overall “realness.” I have close friends who deal with their losses with humor, so it was so great to see that others do the same. It brought me peace.—Evelyn
Thank you so much for spending your evening educating all of us future social workers about what you do at the mortuary. I went in feeling scared because I had never been to a mortuary before, but I left with a wealth of knowledge. It definitely takes a special person to do the work you do and I would definitely feel comfortable with you taking care of me or my family members when we die.—Joanne
Thank you so very much for opening your doors to all of us. You truly taught each of us a great deal about the life and dignity involved in end-of-life decisions. I greatly respect the work you do. Thank you again for all the wisdom shared and honesty.—Jill
Thank you for being so generous and kind. Your humor is amazing. I’m so proud of everything you have accomplished. You are a genius. Your dad would be so proud!—Ann
I was so moved by your words. Something I keep going back to is when you shared your theory about us currently experiencing death in our present life and that when we pass, that is when we are truly alive. If that is true, I plan to do all I can in this life in order to minimize suffering for others as much as possible.—Nadia<
Thank you for showing us and talking to us about your wonderful mortuary mortuary. It was refreshing to meet a fun, sarcastic, funeral director. Keep up the great work. You’re doing a kick-ass job!—Lindy
Thank you so much for welcoming us into your facility. It really was a great experience. I feel really lucky that I was able to experience this. It will be helpful for my future career as well as a my own family.—Josselyn
I was really scared about this assignment/visit but you really shifted my perspective about end of life decisions/planning. Thank you for being transparent and honest. Above all, thank you for being you, regardless of what people think!—Betty
|Juliana||I will say again, thank you for such a great service for our mother. Mr. McKenzie, you and your staff took care of everything for my family!|
|Sarah||Thank you so much for your services. I will definitely refer you to my friends.|
|Mark||We so appreciate your generous support. We could never have a great day of education like this without your contribution!|
|Margaret||Everything about your service was easy and convenient. The people who work for you are unbelievably courteous and patient.|
I want to thank you for your kindness and unending support during this difficult time during my mom’s passing in March, 2016. Your kind and warm words were really heartfelt and gave me such comfort with my being located in New York State. Your tender and gentle words and kind voice really gave me such confidence knowing you were taking such good care of my mom. This really meant the world to me. You were such a great help from the start with basic financial planning to the end phase for preparation for my mom's final resting place. Thank you for your great support.
|Willie||Ken, Sande, Mike and Matthew,
We appreciate all of the professionalism and care you gave our family during this difficult time. Ken, you ae a gift! You and your staff really had a huge impact on the process!
|Constance||Dear McKenzie Family,
Your staff has been so kind to me. Thank you for your service.
|Cal-State Long Beach 2016 Spring Session Death and Dying Class||Ken, your presentation was phenomenal! You were awesome, as usual. Thanks again, and I will see you in the fall.—Steve
Thank you, Ken! You really helped make the experience not as gruesome and scary as I thought it would be. I really appreciate that you took the time to educate us and give us really helpful information about the process for end-of-life care. I know this is going to help me in my career as a social worker.—Anita
Thank you for taking the time and effort to provide this learning experience for us! I have to say, I truly admired your honesty in sharing with us about your past. I also appreciated how open you were about your experiences and the occasional “f-bomb” you dropped. I enjoyed my time with you and wish you continued success in the future.—Chris
Thank you for the learning opportunity! I can honestly say that my perception changed when it comes to thinking about the work that you do and what it means to the families. I am glad families have a place to start the grieving process and a place to celebrate their loved ones.
I would like to thank you for the time you took to show us your mortuary and the embalming process. It was a valuable experience and your personality only made it that much better. I wish you all the best with your business—Darryl
Thank you so much for allowing us to visit McKenzie Mortuary, and taking the time to share your knowledge with us. It was a valuable experience. Although I was very nervous and anxious about the visit, your sense of humor and professionalism was comforting. I appreciate you for the work you do and hope you can embalm me one day! I wish you the best of luck in all you do and I hope you continue teaching students with Dr. Wilson.—Sara
Thank you very much for all of your information. I appreciate it!—Timothy
Your energy was amazing and I learned so much about you and what you do for a living. Thank you for taking time out of your busy schedule to meet with me and the rest of my classmates.—Lidia
Ken, you do amazing work! Thank you for adding to my learning experience. Thank you for being open, honest and vulnerable. Honestly, I never thought about the death industry prior to this visit. However, you gave such great insight and clarity. You do tough work, and I’m aware of how busy your mind and thoughts may be. Thank you.—Drena
Thank you so much, Ken! You were absolutely amazing and very open during this visit. This was a great eye-opening experience and you helped me debunk creepy myths I used to have. Also, it has helped me start the conversation of death-care plans with my family. Keep doing what you do—it’s a work of art!—Daisy
Your down-to-earth attitude and honesty made this visit easier than I had expected it to be. You made death seem and feel not so scary. Every thing you shared with us was fascinating and will help me help someone else in the future. I thank you.—Yvette
You really changed my perspective about morticians and mortuaries. I felt uneasy about going and seeing a deceased body, but you made it really comfortable. I’m so glad I went. You are great at what you do. Thank you for sharing that with us.—Sara
Thank you for making us feel so comfortable and welcoming. I really appreciate you sharing your knowledge and your artistic skills in embalming. I especially appreciate your stories.—Esteban
I really appreciate your open and welcoming approach. It made a difficult subject more human.—Laura
Your humorous, yet reverent outlook on death and the undertaking process was so refreshing. Thank you for your passion and clear love for what you do. It really helps to displace a lot of fears concerning death and the undertaking process. You are dearly appreciated!—Yauren
Thank you so much for having us. It was very insightful and educational. I appreciate that you took time to meet with us. I definitely feel more at ease about death. You are amazing!—Erika
I can’t thank you enough for allowing us to enter into your world! The visit to your mortuary has added so much to my learning experience. Your sense of humor allowed me to see death as a path of life instead of something to run away from; thank you for that!—Selene
Thank you so much for allowig us to witness what you do Also, I appreciated your humor. It made the experience very pleasant and personable.—Sonia
|Michelle||I wanted to personally thank you for everything that you did for me during the loss of my dad. You honestly made it very simple to make decisions during this hard time. I appreciate you and what you do. You run a fantastic business and if anything happens to my family out in California, I will be giving you a call. Thank you once again for everything and my father’s wishes will be fulfilled because of you. If you ever come to Dallas let us know :)|
|Karen||Thank you for the wonderful conversation. It started my day off much better than it would have without it. You are the best!|
|Roxanne||Words cannot begin to describe the immense gratitude my family and I have for your help with arranging my father’s service and cremation. He died unexpectedly in a horrible place and it brought us all peace that we could celebrate the good things he offered this world. I cannot thank you enough for guiding my brother, tending to my mother’s wishes and bringing me comfort as we worked through the arrangements. I see death unfortunately more than I would like where I work but I am dedicated to fight for the cause to cure cancer. As you know, losing a parent is a whole different ball game. You were a very big blessing to us and I wanted to make sure you knew how much we appreciate you.|
|Rachel||I just had to let you know one more time how much I appreciated all that you did to take care of our family during the shocking events of my father’s death a few weeks ago. I’ve had a few experiences with this process, but none as caring, soothing and streamlined as yours. You are a credit to the industry and profession, as well as being an all-around good guy.|
|Melissa||Thank you for all your support and professionalism during this time. I truly could not have made it through this without your help!|
|Anonymous||Thank you so very much for making this difficult process for us easier. We’re forever grateful!|
I can’t express in words how you took care of me at a very low time in my life. Thank you, so much. My whole family expressed this to me and wanted to pass this along to your entire staff. Thanks again for your care and concern!
Thank you for all your help after the death of my sister. It was so good to have someone cheerful and mater-of-fact to field my questions and to quickly answer phone calls.
I can’t express in words how you took care of me at a very low time in my life. Thank you so much! The whole family expressed this to me and wanted to pass this along to your entire staff. Thanks once again for your care and concern!
To all the staff at McKenzie’s:
Thank you for your joy
|Jo Ann||Dear Mr. McKenzie,
Thank you for your birthday card. I got a good laugh from it! I tell all my friends the fantastic service you handled for my husband and son. I am sure you will handle my arrangements when the time comes as well!
Thank you again for being so kind about my mother’s urn. I am very happy with it. It is stylish; one she may well have chosen for herself, had we come in together.
Thanks a lot for your service for my husband. The day was difficult for me and my three little ones, but you made it perfect, and your associate was caring and professional.
We thank you for your assistance, compassion and support during the very difficult time of my dad’s passing. I especially enjoyed our talks. And when I reflect on those days, I see them with humor. That is probably my best memory of our meetings and planning; finding laughter in the middle of loss. Dad would have liked that! Thank you from the bottom of my heart.
P.S. Loved the books!
Thank you for all you have done to make me feel like family and making up for the “misdirection” by accommodating us with the special printed cards. It was very much appreciated.
|Anonymous||Words cannot express what you did for our family. Our mother looked so beautiful and rested. She looked like her old self before our brother and son passed away. The pain of sorrow was gone. We were in awe; we had to take a photo. Being in the business I used to say, “Why would anyone want to take a photo of their loved on in a casket?” Now that the tables were turned and we were on the other side, we couldn’t resist taking one of mom. We looked at her and we knew without even looking at a photo how to prepare her exactly the way we wanted.
Your facility was so warm and with the angels all around mom, it was like this was the place she wanted to be. It was very comforting for all of us. Your staff was so kind to our family; watching out for dad the day we came to make arrangements. While dad was talking to your employees, not one of them walked away. They all sat there listening to what dad had to say. The day I came to pay the bill, tears came rolling down. Sande heard me and asked if there was anything she could do She went and brought dad and me some water. Little things like that can really comfort a family.
Ken, thank you and your staff so much for caring for our mother. In your heart, you have a special gift. Now I see why you chose to go into this type of industry.
|Anonymous||We came to your mortuary for both of our parents and found excellent services and professional staff.|
|Anonymous||We were very thankful for the breakdown of the costs of the various options we had. Even though we had a tight time frame, our counselor gave us one day to talk to our family about the options. We appreciated not being pushed into one option or another.|
|Catherine||Because the death of my boyfriend was so unexpected, money was a big issue. If we had not been referred to McKenzie, I don’t know how we would have been able to have any type of service.
Mr. McKenzie was such a big help. Along with his staff, we were able to have a very dignified service. I could not have been more pleased with it. Thank you so much for your help and understanding.
|Veta||You are a blessing from the sky. Words cannot explain how we appreciate your and your staff, and how you took away the burden of making phone calls to find a church, contacting insurance companies and directing us to the right places. You really went out of your way to help us. From the motor escort service from Long Beach to Glendale to Carlos’ assistance with bringing my mother into the church. These are memories that will stay with me for a very long time.|
|David & Zachary||We wish to express our heartfelt thanks to you and your staff for the exceptional service you provided for our mother. She looked absolutely beautiful, and not like someone who had been so very ill the last two months of her life. We know she was smiling. You provided the best of service for our father as well five years ago and your care for the customer continues to show. We will continue to recommend your services to others as your reputation is golden!|
|Eric||I would like to thank McKenzie Mortuary for their help and their concern when it came time to have my wife’s services. Things were done in a timely manner and the staff was very kind in helping us through a very difficult time in our lives.|
Dear Mr. McKenzie,
I would like to thank you for your kindness, support and professional handling of all the things I didn’t even know had to be taken care of. Your attention to the details with such kindness and concern to make things go smoothly was greatly appreciated.
Saying thank you doesn’t really feel adequate to express my gratitude for all you’ve done. We all feel you went above and beyond with all your service, even down to helping pick the perfect flowers. Your comfort, compassion and grace were truly appreciated.
At our time of loss, we appreciate having found you. As my brother-in-law would have said, it was the luck of his Irish that brought us to you.
Thank you for your kindness during such a tragic time in my family. My gratitude to you for taking care of my sister cannot be expressed with words.
We recently received the evaluation form for services performed by the staff at your mortuary after my mother passed away. We feel that returning this simple form could never have described your compassion during a very difficult time for our family, so I wish to send this about our experience.
From the first phone conversation from our home in Connecticut to our initial meeting in your office, and throughout the entire process, we could not have asked for more help or guidance. There was no request of your staff too small or insignificant. You were so helpful in arranging to have photos enlarged and set up in the foyer and church. Your staff graciously set up the reception area with tables, tablecloths, chairs, flowers, photographs and directions to the cemetery for the graveside service. You had so many wonderful suggestions to personalize the reception such as providing a place for family and friends to write memories of my mom for us to read and to enjoy later. As an added bonus, you arranged for my mom’s death certificate to be quickly processed and had sent someone in person to pick up the copies so we could begin to notify various banks and agencies to begin to address her estate. We felt you went above and beyond usual mortuary services and we are most grateful to you and to your staff. We would be happy to share our experience and recommend your mortuary to anyone.
This note is so overdue, but I wanted you to know how grateful I am to you. You were so kind and generous to me and I will never forget it. The headstone for my husband is beautiful and looks great as well as the flag. I’m sorry I didn’t get to see you when I picked up my little bear, but it is darling and the rose was special and lasted for serval days. Thank you!
|Ana||Dear McKenzie Personnel,
Thank you so much for the most beautiful service we received for my husband It could not have been better.
|Pila||Ken McKenzie and Staff,
We are so blessed and grateful for your services that you provided for us during the loss of our mother. We truly appreciate you and your employees for the professional work you’ve done. A special thanks to those who helped to dress up our mother, the make up artist and for escorting our mother to Glendale. It was an awesome job. We highly recommend your business to the public.
|Cal-State Long Beach 2015 Summer Session Thanatology Class||
I really enjoyed listening to your stories and hearing about your experiences. You are very personable and your sense of humor really made the experience even better. I definitely learned a lot!—Janaé
|Sonny & Heidi||Don,
Thank you for your kindness. Having our baby in a beautiful urn filled our hearts with comfort. Thank you for making our experience a sweet one.
|Ana||Dear McKenzie Personnel,
Thank you so much for the most beautiful service we received for my husband. It could not have been better.
This note is so overdue, but I wanted you to know how grateful I am to you. You were so kind and generous to me and I will never forget it. The headstone for my dad is beautiful and looks great as well as the flag. I’m sorry I didn’t get to see you when I picked up the bear, but it is darling and the red rose was special and lasted several days. Thank you so very much, and I give lots of hugs to my special bear.
|Nancy||In 1980, I had pre-paid at Forest Lawn of Glendale for my own services, but I will recommend your services to my clients around Long Beach. I have many friends because I’m a social worker. The compassion you showed to me and to my husband is something you can’t buy at any price. Thanks a lot!|
|Mary-Helen||We met with Kenneth the day after mom’s death. We were able to laugh and kid around and just celebrate her life. Kenneth was exactly what we all needed! McKenzie’s was a perfect fit for us!|
|Kevin||My family and I want to thank everyone at McKenzie for your compassion and professionalism. It also made it easier for us that you are able to work with Riverside National Cemetery. The ceremony at the cemetery was everything we hoped for.|
|Shelly, Rich and Andy||Dear Ken,
This is something I thought I would never have to write. I still can’t believe that my daughter is gone. I want to give you just a little glimpse of the amazing person she was and what she meant to us. She was such a special person. She was beautiful, funny, caring, loving and always looking out for the underdog. This world is a better place because she was in it. She was the most compassionate person I knew and many times she taught me compassion herself. I was proud to be her mom. We loved her so much and knowing she was in your caring hands, her last days on this world meant everything to us. You made a very difficult time just a bit easier. We are so grateful for you and the care you took of our girl. Your gift to us can never be repaid. We consider you a friend and a part of our family.
|Debbie||I just wanted to thank you and your team, especially Kimberly Worl, with my mother’s affairs. It’s all so overwhelming and Rose Hills was giving me no help. When I mentioned this to Kimberly, she handled all the arrangements for me. I can’t tell you how much my family and I appreciate it all!|
Thank you for everything you did to help our family during our time of need. We are forever grateful for all your services and for being with us on the day of the funeral. The urn was awesome! I’m sure my dad is smiling down on us. What you do is amazing. Keep up the good work!
|Ericka||I want to let you know just how much appreciated all of your kindness and special attention you gave to our family. I am forever grateful for your wonderful spirit. You went the extra mile for my son, and words cannot express my gratitude.|
|Tana Lynn||You did an outstanding job getting my mom home and making her look good. You did everything you said you would and kept me informed. Thank you from me and my family.|
|Cal-State Long Beach 2014 Fall Session Thanatology Class||Thank you for giving us the opportunity to learn so much about funerals, death and dying. I really appreciated your professionalism and respect towards others. Thank you for sharing your own experiences with us. You’ve impacted our lives in so many ways. — Amber
Thank you, Ken! I appreciate your work and professionalism. I learned so much! — Karina
Thank you for such a rare and authentic experience. The entire visit was so informative and educational. We appreciate all the good you do for the death-care industry. — Adriana
Thank you, Ken for sharing such a great learning opportunity with us. I admire your strength and professionalism! — Heather
Thank you for allowing us to visit the mortuary. Your work and contributions are very valuable. — Paula
Thank you so much for this experience. I left with a sense of comfort and reassurance. I appreciate your genuine compassion for the work. I love the calendars too! — Bridgit
Thank you so much for making time to educate us on your career and the things that led you to where you are now. I enjoyed the way in which you spoke about the mortuary industry, full of passion. I also am appreciative to the family who agreed to make this experience possible for us. I could tell you are really great with people and I think you could totally be an MSW (a good one too!) if you wanted to. — Leslie
Ken, Thank you very much for opening your doors to our class. Your compassion and spirit really showed our class the importance of your work. — Jacob
Mr. McKenzie, Thank you for providing such a wonderful service to the community. Additionally, thank you for allowing our class to be a part of this experience. You’re amazing! — Yvonne
Ken, thank you so much for allowing us to have a very unique and educational opportunity at your mortuary. This experience gave us a chance to better understand your business. But most of all, it taught me how to become a great social worker. Thank you for your dedication. — Carla
Ken, thank you so much for allowing our class to visit. I admire how passionate and respectful you are about the work you do. Thank you for being so open with us. — Yesmina
Ken, thank you so much for a wonderful educational experience! — Linda
Thank you for letting our class come to your mortuary. You provide a valuable service to our community. Thank you for everything you do and for the respect and dignity in which you conduct yourself. — Andrea
Ken, you’re an amazing instructor and the class was overwhelmed with gratitude!— Steve
Visiting your mortuary has been eye-opening. Thank you for this once-in-a-lifetime opportunity to see what you do. I respect and appreciate all you and your staff have to deal with. I learned so much! Thanks! — Tracey
I just wanted to say “thank you” for making this transition for our family a pleasant one. Your kind actions meant a lot.
|Reba & Everett||Dear Ken McKenzie,
I sincerely appreciate your generosity in donating the use of your caskets for our Day of the Dead Fundraiser and Dance. The event was a huge success due to, in large part, your participation. Seeing you at the book signings is wonderful. Please let’s get together sometime soon!
|Maylene, Linday and Clyde||Thank you for doing what you do with such compassion. You are true angels on earth!|
|Donna||I called at my husband’s urging when my husband was very sick and was going into hospice care. My husband wanted his cremation paid for prior to his passing. When I spoke with Ken about this, Ken said, “Stop calling other funeral homes, and just spend the last days with your husband, holding his hand and telling him that you love him, and then when the time comes, call us, and we would take care of everything.” This was the best and most loving advice I could have received. I did just what Ken suggested and when the time came, I made the call and everything was taken care of, just like Ken had promised.|
|Susan||To the Staff at McKenzie,
I want to show great appreciation for all you have done. You really made a painful and difficult time in my life a little easier. You all have great personalities. I would like to thank you for showing such sympathy. Your thoughtfulness is greatly appreciated
Words can never express how grateful I am for you. Thank you, Kimberly; I appreciate you with all of my heart and soul. I’m so happy to know my grandmother was with you. It brings peace to my heart and mind. It was so beautiful. Thank you for the copy of the video as well.
I just wanted to say thank you for arranging such a beautiful memorial for my friend. It was a perfect day at sea last Saturday to say our good-byes, and every detail was special. I am sorry that we did not get to meet that day personally after all the phone calls and emails. Again, thanks to you and to all of your help during this time. It has been much appreciated.
I wanted to congratulate you on your new book, Over Our Dead Bodies, Undertakes Lift the Lid. What an exciting thing to have happen in your life. That’s way cool!
Dear Mr. McKenzie,
Your involvement made a tremendous contribution to the success of the reception. In particular, I want to thank you for donating the guest book on display during the reception. Removing this burden from the family proved to be invaluable as they were able to shift their focus elsewhere. Your gracious support to the family during this tough time did not go unnoticed. With your efforts, we provided a fitting tribute to the Chief and demonstrated the unity and support the Coast Guard has in honoring his service and sacrifice.
Thank you again for the thoughtful contribution and your enduring support for our nation’s fallen heroes.
|Jo Ellen||Dear Ken,
Just a short note to say thank you for everything you did to help me with my uncle’s garments. I couldn’t have done it without you. Also thank you for the books. How thoughtful that was, and I will read them and think of you. Thanks again for everything.
|Bonnie, Carrie and Todd||Dear Ken,
This is a very belated thank you for all that you provided us at the time of our father’s death. We found you and your staff to be very caring and helpful. I felt you were very sensitive to our needs and you made several good suggestions; one of which was to have his burial on Father’s Day. I must tell you that Captain Miller and his wife Diane made that day a beautiful and meaningful experience. Their boat was lovely, and it turned out to be a very positive experience for our family. Thank you from all of us!
For the past three years I knew my dad was eventually going to pass away. But nothing can actually prepare you for when that time comes. We had completed a will and trust and got all finances in order before he passed. However, we failed to choose a memorial location. When we were suggested your location, we were so pleased because we live right across the street.
|Claudia||I liked your website. In particular, the story of how Ken decided to start his own mortuary and the transparency of the costs in all the various services.|
|Joanne||I am so sorry that this note of thanks is so late in coming. You told me the next few months would be hard and they have been. But when I think back to when I first contacted you about my husband’s death, I knew I was in good hands. Your services are so caring and personal. The venue you helped me choose for his memorial service, the floral arrangements, the officiant, the supplying of the video equipment, calling me frequently to update me and guiding me in making decisions; everything and everyone made the process so much easier to deal with. My sons and other family members were so impressed with your services and how nicely we were treated. Thanks for helping me get through those first few weeks. When someone is in shock, they don’t think clearly and need others to guide and direct them. You did just that. I couldn’t be more grateful.|
|Karen||Thank you for this opportunity to say, “thank you!” You have a very beautiful funeral home and you all made a sad time easier. Everyone’s kindness was greatly appreciated. I also appreciate that everyone was genuine and very caring. Thank you all for being there for me and my family.|
|Cal-State Long Beach 2014 Spring Session Thanatology Class||Thank you for providing an educational experience. It was definitely a great way to learn. Thank you for your dedication in working with the deceased and their families. — Jessenia
Thank you for allowing us to have such a great learning experience. Your dedication and compassion is truly admired. — Lizette
Thank you for the amazing experience. It was very educational. Your dedication to what you do is inspirational. — Karin
Ken, your presentation was great as usual! A wonderful learning experience for the class. You made learning fun! — Steve
This visit has brought healing. — Trudy
Thank you for your humor and time. It is clear you love what you do. — Allison
Thank you for such an amazing learning experience and thank you for sharing your life with us. — Tina
Ken, it is truly appreciated that you gave us this opportunity to visit your business and share your knowledge. Thank you very much. — Miriam
Don’t change the outfit. It really helped us all relax and feel open to the experience. I would like you to be my funeral director! — Sherill
Thank you so much for providing us with the opportunity to experience this amazing process. — Alexandria
Thank you, Mr. McKenzie for changing my outlook on the death care industry. It was a totally positive experience. — Liz
Thank you so much for taking your time to show us around. You really changed my perception about the death care industry in a good way. I can see the passion in you and your staff. — Mary
Thank you for your gracious hospitality and sharing. — Sheila
|Anonymous||The plans we made were for my husband of 35 years. I will miss him every day. When I picked up his ashes, it was difficult. However, the service was wonderful. You laid him to rest so beautifully. We were trying to get money together for the programs and the service. We are a blessed family because all of our friends helped. You may already know what it’s like to lose someone. Thanks to your help, you made the experience so wonderful and I am grateful for that. At our request, you waited until my daughter and I arrived before starting the service. Thank you so much!|
|Anonymous||You guys are all absolutely wonderful. I cannot express enough how thankful, blessed and comforted we were with Arturo. He was never pushy, and never acted like a salesman. I felt extremely comfortable like he genuinely felt for us and understood our needs. I never could have imagined what this process would be like, and I am so thankful to have been referred to your funeral home. You guys truly made an awful time easier to get through. We’ll be forever grateful!|
I wanted to thank you and your employees again for the outstanding job you did in securing and performing my dad’s service. The service was everything that my dad wanted and it made all of us very proud and grateful. It could not have been possible without your personal attention and extreme sensitivity. Thank you, and God bless you!
The gentlemen who came to my home from your office were very professional and courteous during the entire visit. They treated my husband’s body with dignity and respect as it was prepared for the transfer. I am very satisfied with your services. As long as you are running the show Ken, one can not expect better service or personality anywhere.
|Marissa and Molly||Dear McKenzie Mortuary Staff,
My sister and I cannot express how much we appreciate all you did and all you helped with during the planning of our dad’s funeral. Arturo was so kind, helpful, professional and respectful. It meant so much to during a time of grief and absolute cluelessness. Thank you all so much for everything!
|Dorothy||Such a nice surprise—receiving a birthday card from you! My husband and I will be turning 89 (me before him) this year. Thank you so much!|
|Isla and Kim||I want to thank you for all you did for my mother. I loved everything your staff did for us at the time.|
|Tammi||Thank you for the wonderful arrangements you did for my good friend.|
|Jennifer||Thank you for the lovely service you did. It was wonderful. Thanks again for everything.|
|Tom and Virginia||Thank you so much for your kindness and consideration for our family during our mother’s loss. We appreciate your thoughtfulness.|
|Phil||Thank you very much for the wonderful service and for everything you did for the our family.|
|Catherine||Many thanks for a beautiful service and the care you took with my mother. Your kindness is greatly appreciated.|
|Toni, Steve, Sharie and MollyAllen||Your kindness is greatly appreciated. Thank you so much for your thoughtfulness and help to our family during such a difficult time.|
|Jenn||Dear Ken and Staff:
I would like to thank you so much for your patience and understanding at a time when it was hard for me and my daughter. You were so gracious, and you shared your story of loss with us. You gave us ideas and made us laugh. Everyone deals with loss differently. My husband’s service was beautiful and many people came. There was no drama, and you were there to help make sure that there wouldn’t be. I am glad we found you and I will share your services with friends and others. You are wonderful for doing all of this, because I certainly couldn’t. You certainly are one of God’s angels!
|Tonya||Thank you for all that you have done for me. You are an awesome and caring human being. If the world had more people like you, it would be such a great world.|
|Linda and Cleo||Our family thanks you and your staff for the excellent and graceful service you provided in assisting after the passing of our mother. With gratitude and sincerity, we thank you!|
|Cal-State Long Beach 2013 Winter Session Thanatology Class||
Thank you for being so welcoming and making us all feel so comfortable in an uncomfortable situation. Although I was uncomfortable, I appreciate all that I learned from my experience. — Yesnia
|Cleo||We thank you and your staff for the excellent and graceful service you provided in assisting with the passing of our mother. With gratitude and sincerity, we thank you!|
|Margurite||I wanted to let you know how much I appreciated your birthday greeting. You had me cracking up! I was rocking with laughter. What a positive way to express a not-too-positive issue. Your advertising agency gets kudos for their idea!|
On behalf of my family, I want to thank you and Sande for the outstanding and professional service you provided regarding funeral matters for my mother.
|Anonymous||I felt so protected at at peace at your mortuary. Ken assisted us in a natural and pleasant atmosphere with love and kindness.|
|Paulette||Words cannot express the thoughtfulness of the people who made my heart so thankful. I want to thank you so much for everything you have done for me. I truly appreciate it more than you know.|
|Anonymous||Your organization was a tremendous help when my uncle passed away in a nursing home close to your mortuary. Your associate Don responded to my phone call immediately and I greatly appreciated his timeliness. Not only was I in a bit of shock, but I knew my uncle was still in his hospital bed and I felt like it was an urgent situation. Don's demeanor could not have been better; he was very compassionate, efficient and professional. Before my uncle's passing, I did a little research and some funeral services make it obvious that they are a "for profit" organization. Don's sincerity and lack of upselling impressed me. I would recommend your organization to others for future reference should I need it.|
|Marty||I just want to thank you and your staff for what you do. You make everything a little easier. Debbie’s service was beautiful and Carlos did a wonderful job!|
|Shelly and Farah||Ken, Sande and all the staff at McKenzie’s: Thank you all for your help and great job to make our time easier for my dad!|
Our family thanks you for your assistance in these difficult times.
|Rob and Lori||On behalf of all of us, I would like to thank you again for all that you did to help us when we needed it most. The care, compassion and expertise that you provided to us and to our family enabled us to make the difficult decisions necessary at the time. We were able to leave our mother in your care knowing that she was in the hands of a compassionate and gentle person. We will always be very grateful to you.|
|Sandy||The service was absolutely beautiful. From the beginning to the end, it was handled in the most professional way a veteran could deserve. We didn't have to stress over anything. Thank you!|
Thank you so much for helping Mom and Dad at their time of passing. Thanks to Jeff Hall for his meaningful words at their memorial. It meant so much to me and for the wishes of my parents.
|Family of Fred Green||Dear Don,
We want you to know how much we appreciated all your help and guidance in planning the arrangements for our dad. Everyone we dealt with was so professional, but also very kind.
Please let Carlos know how much we appreciated all his help on the day of the service. He kept us on track time-wise and also made some really nice suggestions which gave our service so much more meaning. One of his suggestions was that each person attending the burial take a flower from a vase and place it on the casket. This gave everyone a chance to say a final good-bye. I could tell how much this meant to everyone.
|Lisa||Ken and Sande,
I wanted to thank you for helping me and my family through the toughest time of my life. You talked to me like a peer; not a customer. I appreciated that. I am still struggling with my mother’s death which I would imagine I should expect for some time. Thank you again.
|Denise||Thank you for everything! I’ve had three deaths in six months, the last being my mother’s. Your company was the easiest to deal with; much better than the two before. Thanks again!|
|Family of John Pownall||
My father passed away unexpectedly in the middle of the night at a rehab facility which gave us four hours to have him picked up. At 2 am, my daughter went on-line to see what mortuary worked with First Congregational Church of Long Beach. Thankfully she found McKenzie and we made arrangements. While on the way to Long Beach Saturday morning, we received a call from Mr. Don Donan telling us that he knew my father well from church and would take care of him like family. This was an unimaginable plus.
Your website allowed us to make the connection between McKenzie and the First Congregational Church. Already reeling from events of the night before, we were dreading the mortuary meeting. Don handled the meeting with our family on Saturday with great compassion and understanding. The arrangements were simple, straightforward and dignified. We could not have had a better experience. It’s a great comfort to know that when the time comes we will do exactly the same thing.
|Anonymous||Ken and Sande,
I wanted to thank you for helping me and my family through the toughest time of my life (which I didn't know until it came). You talked to me like a peer; not a customer. I appreciate that. I am still struggling with my mom’s death, which was expected for sometime. I appreciate your helping with the decision for my mom’s final resting place, Riverside, California.
|Shelia||Saying “thank-you” really isn’t adequate to express how grateful my entire family is to you and your staff. I want to express our gratitude for your kindness and skill in handling the arrangements for my son’s viewing and cremation. I do take comfort in knowing we gave my son the best ending possible, thanks to you. I am glad his children and family will be left with that memory. It was comforting seeing him look at peace. He would have been pleased. It takes special people to do what you do.|
|Anonymous||I could not have been any more pleased, comforted or happy with the services that were provided. Ken was most accommodating with us during this trying time. Thank you for the bottom of my heart!|
|Jenni||Mr. McKenzie was very kind and up-front with us. He never tried to sell us things we didn’t need. He took care of all the paperwork quickly and efficiently. I was very pleased with the service we received.|
|Mary||I just want to say thank you for everything that you did for us. In regards to your professionalism at your mortuary, your staff was wonderful. My sister had nothing but praise for them. Thank you!|
|Cal-State Long Beach 2013 Summer Session Thanatology Class||
Thank you so much for opening your doors to us. It was truly a memorable experience which we all learned so much from. I now better understand an respect all that happens within a mortuary. — Cathy
|Sylvia||Our family thanks for your service. It made our loved one’s passing a little easier.|
|Mary||I just want to say thank you to you and to your staff for your professionalism and everything else you did for our family regarding my brother service. My sister had nothing but praise for your staff and the lady that helped her. The memory pamphlets were very nice too. Thank you!|
To the Mortuary staff,
|Steve||Your facilities were very welcoming, comfortable and not intimidating. I especially felt welcome from your staff. Everyone was completely kind, nice, pleasant and reassuring. It has been about 11 months since Thom died and I am still digging through the piles of correspondence and pieces of paper trying to wrap up and file his trust. I know I won’t be able to completely organize everything until I have more time after I retire next year. I remember getting this communication from you last fall and was pleased to rediscover it again so that I should thank you for everything you did to help me and Thom. I certainly would recommend your services in the future.|
|Stephany||Thank you for your time and a wonderful experience. Your stories were eye-opening and changed my view about morticians. Thank you, once again.|
|Rafael||I appreciate your time and presentation. It was a wonderful learning experience that will benefit myself and my future clients.|
|Lee||Thank you so much for taking the time to show us your business and sharing your experiences. You made it fun, even as you were showing us a very serious process. Best wishes to you!|
|Vanessa||I just want to say thank you very much for taking the time to show our class what mortuaries truly do. I’ve learned a lot and this was an experience that I will forever remember because it was one of the best of my classes.|
|Evelyn D.||Thank you for taking the time to share the work that you do. I appreciate and admire you.|
|Abraham S.||Thank you for taking time off of your regular work schedule to be able to prepare rich knowledge to our MSW class. It was very interesting and insightful information.|
|Edith||Thank you for your time and education.|
|Stephanie||Thank you for sharing your time and knowledge with us.|
|Nancy Homes||Thank you very much for sharing your knowledge. Your presentation was personable and inspiring. I hope I will have an opportunity to use what I have learned from you to help others.|
|Canita||Thank you for a wonderful tour. It changed my assumptions of a mortuary. I have talked to my family and friends about the process.|
|Nayeh||Thank you so much for allowing us to visit and thank you for all you do for the families you work with.|
|Samantha||Thank you so much for the opportunity to see a behind-the-scenes look at your mortuary.|
|Brenda||Thank you for the opportunity to learn more about the industry. It has changed my perception and opened a new level of comfort.|
|Brandon||You have forever changed the way I view your profession. Thank you, again!|
|Emma||Thank you so much for your time. I really appreciate your humor and the way you are able to help families through dark times. Thanks!|
|Paula||Thank you for providing such a great educational experience. It was great to see your passion for your career.|
|Regina||Thank you for the work you do and for taking the time to share it with us!|
|Amanda||Thank you for the phenomenal learning experience. It was truly life-changing.|
|Ashley B.||Thank you for letting us into your realm. It was an unforgettable experience!|
|Joyce Dalieist||Thank you for such an amazing opportunity. You taught us so much about the industry.|
|Carolyne Ranettie||Thank you for sharing your experiences and for everything you did for our community. I will never forget this experience.|
|Anabelle Andieg||Thank you for all your time. May favorite part was when you asked Steve, “How many fine books have your written?” The tour was really informative and entertaining. You are a great speaker!|
|Oyunh Phan||Thank you for such a valuable learning opportunity. You are a very special person for every boy in our community.|
|Rod Vilencia||Dear Ken,
I wanted to take a moment to say thank you for the wonderful job your mortuary and staff did in handling my Mary Vilencia’s final arrangements, viewing service, and funeral. My mother was beloved by many people and the loss of her in our lives was very difficult, but working with your staff made everything so much easier on us. Each and every person who was involved in my mother’s arrangements from the pre-need counselor, to the mortuary staff, to the McKenzie funeral directors who handled the service for us at Forest Lawn, Long Beach showed us such care and respect that I could not let this pass without sending word to you of what an amazing group of people you have working for you.
Every detail of my mother’s final journey from when your staff picked her up at her home after her passing through how lovely she looked in repose, to her internment at Forest Lawn was seamless and perfectly handled by your employees and my family will be forever grateful for the services that you provided us in our time of great need. Thank you for being a fair and honest man in a industry where grieving people get taken advantage of so often. Your mortuary and staff are assets to our local community and my family appreciates you and your staff and how well you took care of us.
|René Enriquez||Mr. McKenzie,
You allowed me some of your time last week to interview you for a report/research project here at Cypress College Mortuary Program, and I simply wanted to thank you and tell you how much I enjoyed talking with you.
Like you said, you’re bombarded with this same request every semester, so I totally understand how the formalities get tedious and your frank approach was very much enlightening and appreciated.
I’m grateful and hope to meet you again sometime in the future. Of all the things you mentioned, I take with me your advice about ideas. You said, “If you get an idea, go with it.” Again, thank you and take care.
I just wanted to thank you for our meeting yesterday. To me, you set a guideline for me to follow during the day (which by the way, was very exhausting) and it just let me know that you are doing what you do best and that is to have compassion, caring and understanding of people as individuals. My sister and I want very much for you to take care of our mother when the time comes.
|The Family of Robert Kimmey||Dear Ken,
Thank you for your patience with our family for the many visits with you in planning and arranging the memorial service for our son, Robert. Everything came together beautifully; the flower arrangements, the honor guard, the music and video, the placing of Robert’s motorcycle and much more provided by you and your staff.
|Laura Hardin||I was offered a job at a local funeral home. As you were aware, I had been struggling to get back on my feet and I felt the need to tell you, thank you. Over the last couple of months you were the only individual unselfish enough to help me out. You could have easily told me, “good-bye,” or “good luck,” buy instead you helped me in every way that you could, and for that I am extremely grateful. I feel honored to have met you and the rest of your staff.|
|Pat Zalenski||Again, I would like to express my gratitude for your time yesterday. I understand that Tuesday is your normal day off. It was generous of you to give your time for the group home administrators. Although they seemed a little low-key yesterday, I know that they truly appreciated your guidance on this sensitive subject. Several told me later that they plan to be in touch with you soon.
I, for one, learned a lot on the two occasions I have heard you speak. It has empowered me more than ever to advocate for the service providers to make this a priority.
If there is ever any way I can be of assistance to you, please let me know.
We are absolutely pleased that our friend chose McKenzie Mortuary for us in our time of need. My brother died in Long Beach, and had no one there to handle his affairs. Our friend was a great help to us. Thank God for caring people like her. We appreciated all that she did to help us in taking care of my brother’s arrangements with military honors.
|Daisy Calderon||Thank you for taking the time to speak with us. It was a great experience and you provided us with great information.|
|Jessica Meza||Thank you for giving us the opportunity to get a real picture of what you do. It gave me a different view of death and the process of preparing to mourn. A million thanks!|
Thank you so much for taking time out of your life to help us learn so much from you! I’ll never forget this visit. I learned so much and I feel so much peace about death now.
|Jennifer Voss||Thank you for the awesome presentation and for sharing your personal thoughts and memories. I will always remember the day and look forward to your T.V. show.|
|Nancy R.||I really appreciate you taking the time to teach us about your field.|
|Robin Contreras||You have provided such an invaluable experience which I am truly grateful.|
|Miller Children’s Hospital||Thank you so much for your thoughtful and generous donation to the pediatric patients at Miller Children’s Hospital. Your donation has helped to brighten the day for our pediatric patients.|
|Caray and Jeremy||Dear Ken,
On our boys’ birthday, we just want to say thank you again. Thank you for coming to the hospital, meeting our boys, and carrying them out with love in your grandmother’s basket. We will never forget your kindness that day, and the days that followed. We are so grateful for you. Today we honor and remember you as we honor and remember Rudyard, Desmond and Oscar.
|Cynthia Tenny||Thank you all for taking care of the memorial service for our father in such a thorough manner. The kindness of your staff were very much appreciated.|
|Patti George||You were all very nice. I was very comfortable in my time of grief. My husband would have approved. Thank you.|
|Tom Brewis||I feel that McKenzie has the right amount of business mixed with compassion, and I wouldn’t hesitate to recommend them to anyone. I know you all understand it is hard enough to deal with losing a family member without the “hard sell” on top of that. I remember as a kid my father having to deal with the death of my grandparents. You treated us well. Thank you.|
|Anonymous||Thank you so much for your thoughtful and generous donation to the pediatric patients at Miller Children’s Hospital. Your donation has helped to brighten the day for our patients.|
|Peter Hamer||We were very satisfied. My family will be calling you for my future needs. I have recommended your services to all who have discussed this topic. The two people that picked up our departed were very respectful and polite. I personally was very pleased that it was handled as planned.|
|Christina McKillip||Thank you again for making a hard and emotional time not so complicated. I realize that my mother’s pre-need arrangements made it easier to get through this emotional time but your office complemented it.|
|Leuwmoega Maefau||The services were wonderful. Thanks to you and to your staff. Keep up the welcoming smile!|
|Ken Reese||Thanks for everything. You made all the arrangements for me very easy.|
|Lorna Miller||The Kaplan family wishes to extend our appreciation of your caring and professional services. Your delivery of flowers from mortuary to Leisure World for the celebration of life service, then onto Riverside National Cemetery relieved us of concern for how to handle it all. We were quite pleased with the entire handling of services including the viewing. Thank you for everything.|
|Doris Harvey||Your work is excellent! No one could ask for anything better.|
|Mark Robertson||Thank you for helping with my mother’s death and cremation.|
|Mary Ann Metz||Although we used your mortuary for the cremation, we did not have a funeral. However, I was impressed with the sympathetic, professional and courteous manner with which you treated our family.|
|Vivianne Lokken||I will highly recommend your services. Your fee schedule was very competitive. We were also very impressed with the person who transported my mother from the nursing home to the crematorium. He was very kind and patient and very respectful. Thank you.|
|Henry Evans||Thank you for the outstanding help that you provided for me!|
|Barbara Arnold||I felt very comfortable. There was no pressure whatsoever. This can be very emotional and stressful. I felt at ease from the time I walked through the doors.|
|Megan Cummins||Ken and Sande were the best. I am the girl with a million questions and Ken always took the time to help me. First, I set up a burial trust in October and who knew my mom would pass away two months later. Then, when my mom went to hospice, Ken took the time with another barrage of questions and even gave me some guidance about how to approach the subject with my mom. Ken was very helpful, understanding and patient, as was Sande. I never felt rushed and I always felt compassion. That was greatly appreciated. Also, it was great not to have to worry about anything regarding the burial arrangements and flight to Illinois.|
|Barbara Taft||I live three blocks from an old established, well-known mortuary, but I had heard many good things about your facility and I never considered using any other services. Thank you for being there!|
|Rich Rumplaugh||Everything was great...a real class act!|
|Fredy Jenkins||Dear Ken,
You did a great job with all the arrangements. Since I know nothing about burials, etc. plus the additional shock of Sandra’s sudden, your assistance was appreciated. Your staff was very professional and understanding.
|The Family of Nellie R. Jenkins||Dear Mr. Ken McKenzie and Staff,
Thank you for your services and assistance that helped to make the home going of our beloved grandmother, Nellie R. Jenkins, a little less painful and a little more pleasant. You all did a beautiful job on her! She simply looked like she was taking a cat nap after returning home from church. This was particularly comforting to Mrs. Jenkins’ granddaughter Cherlyn, and made seeing her for the very last time much less difficult and more comforting. In your line of work, I am sure you know how much that means.
We also greatly appreciate you working with us on an individual basis to accommodate our special needs and preferences. Everything was done in a professional and tasteful, dignified manner. Our grandmother would be very pleased to know how beautifully she and her visitation in Long Beach were handled before she journeyed home to Denver, and how kind you all were to her family.
|Anonymous||I would like to thank Kimberly for tirelessly making phone calls to us and for finding us the absolute most competent, professional and cost effective mortuary service in Culpepper, Virginia. I would also like to thank everyone at McKenzie Mortuary for seamlessly and flawlessly preparing my father’s body and for transferring his remains to the airport, the preparations and arrangements. I invested so much trust in you as Kimberly made me feel so at ease and I truly felt that as tragic and sad as the circumstances were, we could not have been in better hands. Thank you for making me feel that it was not a business transaction, but for underscoring the personal and heartfelt respect for my father’s memory, and for not taking financial advantage in an already difficult time. You came highly recommended and it is well-deserved.|
|Anonymous||Dear Mr. Ken McKenzie and Staff,
Thank you for your services and assistance that helped to make the home going of our beloved grandmother
|Tony Canty||What you did meant a lot. Thanks so much!|
|Juan Rodriquez||Our family would like to extend our most sincere thank you to Ken, who, at a time of difficulty, treated us with kindness and compassion.|
|Roy and Ernestine Kyles||Dear Ken,
It is with all due respect and deep gratitude that we write this letter to you expressing our sincere appreciation for your kindness, prompt responsiveness, helpfulness and knowledge of subject matter during a most difficult time in our lives. We stand in awe of your professionalism and honesty. Certainly, among funeral directors and mortuary services everywhere, you are a class act. Forever you will be a standard in our minds and in any unfortunate circumstance of death of persons we are affiliated with in Southern California, you will come highly recommended.
|Rita Herschler||When my husband passed away, I was so pleased that we had taken care of the services and that it was paid for. There was still a lot to do, but it sure made it easier.
The funeral mass was great. We had a reception at the church after the mass. The service at Holy Cross Cemetery was very nice and the honor guard and bugler were fantastic. Everything was perfect. Thank you so much for your help!
|Kamilah McMillan||I just wanted to thank Don and Kim for helping with wall of the decisions I had to make a little easier. Thank you very much!|
|Robert Block, Jr.||Thank you for making a very difficult time much easier for our family.|
|Alexanara Fletcher||My father’s cremation was handled so much better than my mother’s in 1998. I was expecting a little pressure to buy things—urns, etc.—plus I had a special request that was smoothly handled. I just appreciated everything; the way I was treated, my father’s cremation, the disposition of his cremains...
I like your way of doing business and would not hesitate to refer McKenzie Mortuary to a friend.
|Lisa Armans||Your staff was wonderful and polite and your ability to meet our requests in handling our daughter’s body were absolutely smooth. You made a very difficult situation a little bit easier to manage. We greatly appreciated your help.|
|Susan Brown||Don was very courteous and made us feel at ease. He explained everything we needed to know.|
|Shirley Boatman||I especially appreciated my brother’s dog being able to attend the service. It was his “family.” Everyone was nice. I especially felt comfortable speaking with Kimberly. She is definitely an asset to your business; so kind and understanding.|
|Janie Varilone||My family’s entire experience with Ken and the mortuary staff was painless. Anything we needed was made available to us. What could have been an ordeal was stress-free due to the calm and quiet atmosphere our business was conducted in. Thank you to all for your help!|
|Terrie Shaffer||Kimberly did an excellent job. She was very caring and she even called to see how the funeral went at Riverside Veterans Center.|
|Kim Johnson||Through the whole process, your staff was excellent, caring and compassionate. I have recommended your services and will continue to do so.|
Thank you so much for your help and suggestions at a very difficult time in my life.
|Michael Reese||Thank you again, Kenneth and Donald. You and your staff made a very hard experience manageable.|
|Kathleen Scovill||There was no high pressure to increase services provided by your organization. I will be visiting you soon to pick out a headstone for my loved one.|
|Joel R. Record||No one could have done a better, more thorough job or have been more accommodating during this difficult time. Thank you for being there for me. I wish you many more years of professional success.|
|William J. Johnson||
Despite the overflow of people that came to the service, your staff didn't flinch an eye. They took care of my family and friends with professional care and speed—a job well done, and I thank you all from the bottom of my heart.
|Craig Adam||My mother chose McKenzie Mortuary in 2003 to take care of my dad when he passed. At that time, she also set up a pre-need policy for herself. When the time came and she passed, it was good to know she was able to control a lot of features of her funeral, and good for the family as there was one less thing to take care of.
Families usually don’t have any idea who to turn to when a death happens, so for mom to take care of this was a blessing to us all. Thanks to you and to your staff!
|Celia Gibson||It has been a very difficult time. Amidst my grief and pain, somehow I found comfort from friends like Don who really cared. I am very grateful and appreciative for the services of your mortuary. Keep up the good work!|
|The Marshall/Berish Family||Dear Donald and Ken,
We wanted to extend our most sincere thanks for the tremendous care you took after our loved one passed away. We felt completely comfortable knowing she was with your before her service and interment. Thank you for the professional way you helped our family through the funeral. Your service to us has been a tremendous blessing to our family!
|Denise, President, Friends of the Signal Hill Library||Thanks for speaking at our Author Talk and Book Signing and for your generous offer to donate the profits from your book sales to “Friends of the Signal Hill Library.” You coffin display was a great touch and everyone really enjoyed your talk!|
|Marilyn and Family||Dear Ken,
Many thanks for your kindness during the holiday. We appreciated your welcoming spirit. It’s been a pleasure having your as a friend and your charity to this community is well appreciated and recognized. Once again, many thanks and have a great new year!
|Monica Neumann||Dear Ken and staff,
Thank you for all the courtesy and kindness you have shown. Our whole family has appreciated your professional care.
|The Marshall/Berish Family||Dear Donald and Ken,
We wanted to extend our most sincere thanks for the tremendous care you took with Betty Berish after she passed away. We felt completely comfortable knowing she was with you before her service and interment. Thank you for the professional way you helped our family through the funeral and interment. Your service to Betty has been a tremendous blessing to our family! God bless you for what you do!
|Angelique Belk and Family||Thank you for all of your support and help during our time of need.|
|The Butchers||Dear Ken,
Our family would like to thank you for both your financial and creative help with Haley’s memorial. We are truly appreciative for everything you did for us.
|Angelique Belk and Family||Thank you for all of your support and help during our time of need.|
|Long Beach Emblem Club #106||Thank you for supporting our Charity Club every year. We appreciate your efforts. We hope this year brings you good health and prosperity!|
|Suzanne Dean||Thank you for your help with my mom‘s services. All of it was beautiful and we‘ll remember it forever. Thank you for the thank-you cards too!|
I have used McKenzie for both of my parents. I felt welcomed and comforted by their staff. I have heard stories by co-workers and friends and thought to myself, “Wow, I’m glad my experience was good.” I especially liked the idea of sending an ornament during the holidays. That special gift just made me feel as if McKenzie Mortuary really cares!
|Cal-State Long Beach Students of Thanatology||
Thank you for welcoming me and answering questions about your industry. - Jo-Ann
|Ruth Blair||We appreciate the fact that the schedule was planned was carried out perfectly. Thank you!|
|Darlene Fuentes||Dear Ken,
Your staff was so very kind and real. What a joy to be in their care! Thank you for giving a caring atmosphere to your families.
|Kelley Calesttodges||Dear Ken,
The residents at the Brethren Manor thought you were such a nice man. They love your personal touch. Thank you so much!
|Susan A. Busco||Hi, Ken!
I want to go ahead and once again say “thank you” for your taking the time to answer some questions for my school paper. I feel very honored to have had the chance to meet such an outstanding person in general. I really look forward, at some point, to become a funeral director who provides so much to the community as you do. You’re an awesome example of the kind of people who are needed in this field.
|Lorna J. Miller - Kaplan||The Kaplan family wishes to extend our appreciation of your caring and professional services. Your delivering of flowers from the mortuary to Leisure World for the celebration of life service, then the pick up for delivery to the Riverside National Cemetery relieved us of that concern. I was pleased with the entire handling of the service. The viewing was lovely and very professionally presented. Thank you for everything.|
|Terry Larson & Family||Ken,
I just wanted to let you know that I appreciate what a great job you did for our family. My dad could not have picked a more perfect person to help us laugh in the face of such sadness! You are the perfect person in this job and I thank you from the bottom of my heart!
Guy Lynn Motta
Please accept my heart felt thanks to you and your wonderful staff. Your support and guidance were so important in helping me honor my dad. From the moment he was in your care, until he was placed at sea, I knew my dad was in the best of hands. My tremendously positive experience with you and your staff will remain close to my heart in the days to come.
Carey and Jer
Saying “Thanks” doesn’t seem enough for all you’ve done for us, but it needs to be said. Thank you for coming to the hospital and taking our boys from our room so they didn’t have to go to the morgue. Thank you for carrying them out with such care in your grandmother’s blanket. Thanks also for giving us pieces of that blanket—that was so selfless and kind. Thank you for all you did for the memorial. The flowers and urns were perfect, as was the chapel. I can’t thank you enough for helping us step by step during the most difficult time of our lives. The financial help was so amazing, generous and unexpected. I can’t tell you how much it meant to have you in our lives for such a time as this. We feel very blessed to know you.
Thanks so much for the excellent service and attitude you’ve had as you talked with my siblings and me after my dad’s passing. We appreciated your candor, humor and ability to make this unexpected situation a bit more lighthearted.
McKenzie Mortuary Staff,
On behalf of the family of Glenda Brown, I wish to thank you for your kindness, efficiency and professionalism during our time of grief.
|Ken, I want to thank you so very much for helping my family out in our time of loss and sorrow. You made everything so simple and easy. You did such a great job. Thank you for your generosity and thank your staff. Everyone was so nice and helpful. My family and I really appreciate it. God bless you!|
|The surroundings at your mortuary were very calming. My sister and I were very happy with the simplicity. The services were pre-arranged by my mother, and we would definitely use your services again because you made it so easy.|
|I will never forget your wonderful services. Everything came true and on time. God bless you Ken and your wonderful staff. Keep up that welcome smile!|
Carol and Alex Lopez
Ken, Vic, Alex and I, along with the rest of the family, want to thank you for all of your assistance. Everything went well and the memorial service was beautiful. Your service and kindness made a difficult task much easier.
Thank you for your help at a time when I couldn’t think clearly. Your fee for cremation was half the price of anyone else. I would highly recommend you to anyone who needed your assistance.
Dr. John Bonner
Saturday was a tough one, but because of your kindness and generosity you helped take the edge off of it. You not only went the second and third Biblical mile, you went the fourth and fifth as well.
I really do greatly appreciate your kindness and to catch a preacher virtually speechless, you have really done something. May the Lord continue to bless you in your work.
Back on March 26, 1999 my mother passed away at Long Beach Memorial Hospital. We came to you and with the help of you and your staff, all the arrangements were made to have her cremated. We were extremely pleased with your outstanding service.
We were in a position where the funds we had to bury my mom with were very limited and your services by far were the least expensive of any other mortuary. I just wanted to thank you for helping us through this situation that could have been much more difficult to handle if it hadn’t been for you.
Thank you for the personal and “human” treatment during a difficult time. Death can be accepted with kind help such as yours. Please keep up the work in trying to reach the public with your style of funeral arrangements.
Mrs. Simon Lucero & Family
You truly have a great way to make us feel so good at a time when we most needed understanding. We will always think of you and wish you well.
We could not have asked for a nicer funeral for Steven. Your attention to detail was indeed exceptional. Thanks for thinking of everything.
Thank you for your kind assistance in guiding me and my family through a difficult process at a difficult time. Your professionalism and sensitivity to our feelings was greatly appreciated.
I was extremely grateful for the compassion and efficiency from Ken and the general staff I met. It made a difficult and emotional situation much, much easier to handle.
I really can’t thank you enough for all the services you provide. But most of all, you helped me when I needed help the most. I did not know where or to whom to turn to.
Family of Charles Patinsky
Yesterday meant so much to my family and me. It was such a beautiful ceremony and having a Polish priest there was perfect. All my grandparents came from Poland. My family and I thank you, Don, Roger and your staff for all your help and patience.
Marilyn Beaton &
Just a note to thank you for being so helpful and patient in helping us with our mother’s future plans. It was a pleasure meeting with you and we will certainly recommend McKenzie and your services.
Thomas & Lorraine Thomas
Thank you for your heartfelt sympathy. Your outstanding care in handling my mother’s affair was greatly appreciated by myself and our family. Your kindness and professionalism made my job that much easier. The service was beautiful. Thanks to your staff.
It is a year ago today that we came to you in such profound shock and grief to seek your services for our little Katie. What would we have done without you? I’m so grateful that I don’t have to answer that. I almost had to find out, though, when the hospital social worker took us first to one of your competitors. The treatment we received at their hands and the proposed expense of her burial through them were shocking.
What a contrast when we came through your door! Your gentleness, your empathy and your humility were profoundly appreciated, and all the more so by comparison. And the expense was less than half as much as we’d been quoted at the previous place of business. Most of all, your compassion was heartfelt. I understood why when I read the newspaper articles about how your got into the business.
I cannot imagine that you have ever provided your service for any family who caused you as many problems as we did; changing our minds at the last second about which services we wanted which caused you to have to race against time to retrieve her from the crematorium, asking you to keep her for weeks longer than you had anticipated while we raised money and fought legalities to bury her in another state. On top of all that you even transported her to the airport at no charge. Your patience and graciousness to us are elements rarely seen in today’s marketplace.
This mom’s heart cannot thank you enough for being there for us in a way that went far above and beyond the call of duty. This is obviously not just a business to all of you...it’s a ministry.
And now, our complaints:
|I bought a casket for my husband from Costco. I was shocked when I arrived to the mortuary that it was not the same color as the one I purchased online. The funeral home should’ve told me it was the wrong color.—Eunice
The owner lied to me and told me I could have a four hour funeral. I did not get a four hour funeral.—Anonymous
The mortuary took too long to print my mother’s death certificates.—K. Banks
The minister showed up nine minutes after the funeral was scheduled to start. I would not use him again.—Anonymous
Nobody told me we needeed pallbearers at the cemetery.—G. Clark